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MagicBreaks Reviews & Testimonials

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We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.9/5
Independent Service Rating based on 201 verified reviews
Read all reviews
Independent Service Rating based on 201 verified reviews
Customer rating:
"Nothing is too much trouble, everything was sorted very quickly"
Thank you for your valuable feedback! Your loyalty means a lot to us!
Customer rating:
"Natalia was extremely helpful"
Thank you for your 5-star review!
Customer rating:
"Amy was friendly, helpful, attentive and gave excellent advice regarding baggage. I have used Magic Breaks before so I am a returning customer because of the very good service provided. I would recommend booking holidays with Magic Breaks."
Thank you for your lovely feedback! Amy is a valued member of the team, and she will be delighted to read your kind words. Your recommendation means a lot to us!
Customer rating:
"Good service. Truly horrible experience and stay at the hotel. Never a 3 star. Charged more local tax than first said on advert."
Thank you for your feedback! We're delighted you're happy with our service and sorry to hear your stay fell short of expectations. If you would like to contact us about this matter please email customercare@magicbreaks.co.uk with the details.
Customer rating:
"I called and spoke to Lisa she was really helpful full of advice and tips. She was able to answer all my questions and even went away for 10 minutes to make sure I got the best possible deal."
Thank you for your lovely feedback! We're delighted you're happy with Lisa's service!
Customer rating:
"Booked family trip to Euro Disney via Leah. She was very helpful & professional."
Thank you for your kind words! We're delighted you're happy with Leah's service!
Customer rating:
"Natalia was really helpful throughout the whole booking process, and in answering our questions afterwards."
Thank you for your kind review! Natalia will be pleased to read this!
Customer rating:
"Always excellent service wouldn’t use anyone else"
Thank you for your 5-star review!
Customer rating:
"The service from start to finish was fantastic Leah was the lady that booked my holiday for me she was very informative gave me all the information I need to know about our holiday I can’t thank her enough"
We're delighted you're happy with Leah's service! She will be thrilled to leave read this.
Customer rating:
"Excellent service. I book it with Amy again this time and it was all sorted straight away with no issues and we have a party of 6. And some have disabilities. Such a great person and reliable which is what you need. Wouldn't book with anyone else."
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